Process Management
Informacje ogólne
Kod przedmiotu: | 2600-ERSM1PM |
Kod Erasmus / ISCED: |
04.2
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Nazwa przedmiotu: | Process Management |
Jednostka: | Wydział Zarządzania |
Grupy: |
Przedmioty dla studentów ERSAMUS na Wydziale Zarządzania UW w semestrze letnim |
Strona przedmiotu: | http://www.wz.uw.edu.pl/wykladowcy,profil,44,materialy,0.html |
Punkty ECTS i inne: |
4.00
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Język prowadzenia: | angielski |
Rodzaj przedmiotu: | obowiązkowe |
Założenia (opisowo): | • Zaliczenie kursu „Strategic management” • Wykorzystywanie komputera osobistego z systemem operacyjnym Microsoft Windows i darmowego oprogramowania Vensim PLE i ARIS Express • Dostęp do Internetu |
Tryb prowadzenia: | w sali |
Skrócony opis: |
Kurs oferuje wprowadzenie do podstawowych koncepcji i technik zarządzania procesami gospodarczymi. Studenci nauczą się identyfikować, mapować i analizować procesy przy wykorzystaniu narzędzi komputerowych. Kurs obejmuje końcowy projekt doradczy, prowadzony zgodnie z rekomendacjami BABOK®, standardu analiz biznesowych opracowanego przez International Institute of Business Analysis. Ważne: Każdy uczestnik kursu będzie musiał poświęcić znacząco dużo czasu w celu opracowania zadań domowych i końcowego projektu doradczego. |
Pełny opis: |
(tylko po angielsku) 1. Introduction to business process management Definition of business process, concept of the system, relationships between processes in systems Components of processes Effectiveness, efficiency, control and compliance in process management Fishbone (cause-and-effect) diagram 2. Basics of process analysis Process charts (operation, transportation, inspection, delay, store) Value added analysis History of process management concepts and approaches Capability Maturity Model Benchmarking 3. Analysis of business operations Value chain model and cost drivers (M.E. Porter) Outsourcing and offshoring Make-or-buy decisions and transaction costs Virtual organization Value chain analysis 4. Optimizing operations (1) Reorder Point System (ROP) Economic Order Quantity (EOQ) ABC method Value engineering Inventory-driven costs (IDCs) Supply chain management (SCM) “Triple A” supply chain – agile, adaptable and aligned 5. Optimizing operations (2) Material Requirements Planning (MRP and MRP2) Japanese manufacturing techniques: just-in-time (JiT), kanban, lean management, Total Quality Management (TQM) Six Sigma DMAIC methodology Quality management systems and environmental management systems 6. System dynamics Simple dependencies in fishbone diagram (Ishikawa) versus feedback loops System dynamics modeling (J.W. Forrester) Bullwhip effect and “beer game” Systemic interdependencies and consequences for organizations (P.M. Senge) 7. Business Process Reengineering (BPR) and Improvement Cost reductions, downsizing and automation versus reengineering of processes (M.M. Hammer, J. Champy) Process improvement Drawbacks and limitations of BPR Business Process Model and Notation (BPMN) process modelling 8. Final exam (6) Processes and business strategy • Benchmarking • Value analysis • Quality systems (TQM, ISO 9001) • Ecological aspects of process management (optimization of energy consumption, reduction of CO2 emissions, ISO 14001 and EMAS) (7) Business Process Reengineering • Cost reductions, downsizing and automation versus re-engineering of processes (Hammer, Champy) • Workflow improvements • Drawbacks and limitations of BPR (8) Knowledge work • Knowledge work and knowledge workers • Tacit knowledge (Polanyi) • Codification and personalization of knowledge • Challenges of automating knowledge work • Non-standard activities and unstructured information • Process versus project management (9) Balanced scorecard and process control • Balanced scorecard model (Kaplan, Norton) • Relations between financial, customer, process and innovation-related metrics • Key Performance Indicators (KPIs) • Process improvements combined with cost reductions, better asset utilization, shorter cash-to-cash cycles (10) Business process automation and use of IT systems • Process modeling terminology and symbols • Use of software ARIS Express • Automation of workflows by IT systems (11) Written exam (12) Analytical techniques for team assignments • Business analysis fundamentals • Planning for analysis – stakeholders, requirements elicitation and prioritization • Techniques proposed by “The Business Analysis Body of Knowledge®” (BABOK® by IIBA) (13) Analytical techniques for team assignments • Discussion of practical tools and techniques to be used by teams in assignment projects (14) Presentation techniques for team assignments • Discussion of practical tools and techniques to be used by teams while preparing final reports and presentations (15) Final presentations of team assignments |
Literatura: |
Literatura obowiązkowa: • Artykuły i fragmenty książek (dostępne w formacie PDF na stronie internetowej kursu) • BABOK® (“The Business Analysis Body of Knowledge®”), version 2.0 – wersja electroniczna dostępna pod adresem: http://books.google.com/books?id=CFHw8jSEWwkC |
Efekty uczenia się: |
(tylko po angielsku) Upon the completion of the course, the student will be able to: work in teams on solving practical business problems, identify, map and analyze business processes of a selected organization, use analytical frameworks and techniques including value chain, make-or-buy, fishbone diagram, system dynamics, benchmarking, value analysis, business process reengineering, balanced scorecard, present principles, benefits and limitations of process approaches including Reorder Point System, ABC method, MRP, JiT, lean management, TQM, inventory-driven costs, Triple-A supply chain, Six Sigma model systemic interdependencies in organizations using software Vensim PLE, model business processes in organizations using software ARIS Express. |
Metody i kryteria oceniania: |
(tylko po angielsku) Projects and assignments prepared individually or in teams, in class or at home (60%), final written exam (40%) |
Praktyki zawodowe: |
- |
Zajęcia w cyklu "Semestr letni 2023/24" (w trakcie)
Okres: | 2024-02-19 - 2024-06-16 |
Przejdź do planu
PN WT ŚR CZ PT |
Typ zajęć: |
Konwersatorium, 30 godzin
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Koordynatorzy: | Krzysztof Smoleń | |
Prowadzący grup: | Krzysztof Smoleń | |
Lista studentów: | (nie masz dostępu) | |
Zaliczenie: | Egzamin lub zaliczenie |
Właścicielem praw autorskich jest Uniwersytet Warszawski.